International Supermarket Management Class Logo

SUPERMARKET MANAGEMENT CLASS

DEVELOPING RETAIL LEADERSHIP SINCE 2004

April 15th-19th, 2024 | The Coca-Cola Company HQ, Atlanta, GA

Registration, Welcome and Store Tour April 14th, 2024

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SUPERMARKET MANAGEMENT CLASS 2024 AGENDA

 

April 14th, 2024

 

2:00 – 6:00 pm 4 hrs. Store Tour (optional) Institute Team
6:00 – 8:00 pm 2 hrs. Welcome and Registration
Pizza, Snacks & Drinks served at 7:00 pm
Institute Team

Day 1

Topic Speaker
Welcome from the Institute and IGA + Week Overview and Group Introductions
Paulo Goelzer, PhD. President at CEO of IGA Institute & Retail Learning Institute, Speaker at International Supermarket Management Class

Paulo Goelzer, Ph.D
President & CEO
IGA Coca-Cola Institute Logo
Retail
U.S Retail Landscape: Retail Insights

Todd R. Hale

Principal, Retail Insights Thought Leader

Retail 
Positioning for Retail Success
John Ross, Speaker at International Supermarket Management Class

John Ross

President & CEO

IGA Logo

Self-Development /Myers Briggs
Paulo Goelzer, PhD. President at CEO of IGA Institute & Retail Learning Institute, Speaker at International Supermarket Management Class

Paulo Goelzer, Ph.D
President & CEO
IGA Coca-Cola Institute Logo
Group Activity – Review/ Self development plan Group Work

Day 3

Topic Speaker
Human Resources & People Management

Best practices in hiring and retention strategies for managers. It will focus on how to engage employees for maximum productivity in a diverse and multicultural workplace.

Supermarket Management Class speaker

Dr. Doris Martin
Business Professor at Millikin University
Business Tutor at Georgia Gwinnett College
Store Operations

Big Company & Independent Operations: Training, go to market  & “Underdog Success“

Russ Greenlaw, Speaker at Supermarket Management Class

Russ Greenlaw

Vice President of Sales

Category Management/Signature ItemsUnderstanding the fundamentals of category management from the retailers’ perspective, and delve into what you can (and should) expect from your suppliers, too.

Michael Donkin

President

Independent Insights

Supermarket Management Class speaker

John Abbene

President

Loss Prevention

Bill Alford, Speaker at Supermarket Management Class

Bill Alford

President of ILH Group
Co-Founder & Former CEO

Leadership
Leading by Example is Not Optional

Paulo Goelzer, PhD. President at CEO of IGA Institute & Retail Learning Institute, Speaker at International Supermarket Management Class

Paulo Goelzer, Ph.D
President & CEO
IGA Coca-Cola Institute Logo
Group Activity – Review/ Self development plan Group Work

Day 3

Topic Speaker
Cybersecurity:

Cybersecurity Essentials for Grocery Store Managers: Protecting Your Business

Supermarket Management Class speaker

Kyle Sumner
Principal Solutions Engineer

Sustainability:

$15k in 15 min- Find easy no cost opportunities to maximize profits

With slim profit margins, identifying ways to reduce costs through operational sustainability is becoming an important strategy for being profitable. Find out what common inefficiencies are costing your business and how much you need to increase sales by to cover those easy opportunities to be for efficient and sustainable.

Supermarket Management Class speaker

Peter Cooke
Director of Programs & Partnerships

What’s Now. What’s New. What’s Next. Driving Success with In-store Bakery.

What’s Now. What’s In an age of increasing consumer focus on health and wellness, there are some who may be concerned that bakery is no longer destined to be the star that it once was. On the contrary, this trend and many others can be leveraged to make bakery a force in driving customer traffic and building incremental sales. This presentation will look at the role of in-store bakery, both now and in the future, exploring how new innovations and merchandising approaches are changing the bakery dynamic, and describing what store operators can do to build profits and drive success with their bakery operations.

Supermarket Management Class speaker

Jim Wisner
Founder
Natural and Organics:

Listening to the Voice of the Natural Consumer

This interactive presentation will focus on insights into the Natural Products Consumer including- who they are, why they matter, where they are headed and how retailers can connect with them and capture a larger share of their shopping cart.

Supermarket Management Class speaker

Doon Wintz

CEO

Deli
How to make your Deli a Destination!
Supermarket Management Class speaker

Rick Findlay
VP Food Service
Psychologically safe work environment

This session will explore the importance of creating psychologically safe work environment for teams and how to promote and develop an environment that demonstrates wellbeing for all employees, which in turn will help decrease absenteeism, increase employee satisfaction and contribute to the creation of a thriving workplace culture.

Dr. TJ Niño
Director of Learning &
Workforce Development
Retail Learning
5 Reasons to do Training
Paulo Goelzer, PhD. President at CEO of IGA Institute & Retail Learning Institute, Speaker at International Supermarket Management Class

Paulo Goelzer, Ph.D
President & CEO
IGA Coca-Cola Institute Logo

…………………………………………

Retail Learning
5 Reasons to do Training. Using the LMS/Technology
Ana Velázquez, Learning Solutions Director IGA Institute & Retail Learning Institute, Speaker at Supermarket Management Class

Ana Velázquez
Learning Solutions Director
IGA Coca-Cola Institute Logo
Group Activities -Store Improvement Plan Group Work

Day 4

Topic Speaker
Finance
Financial Indicators and benchmark: A path to understanding and success

Robert Graybill, Speaker at International Supermarket Management Class

Robert Graybill
President & CEO

Supermarket Pricing

Pricing for Profitable Growth

Jon Hauptman
President

Group Photo Institute Team
Meat
Creating a unique shopping experience in your meat department

Supermarket Management Class speaker

Bob Buonomano
Owner

Monetizing Your Social Media Presence

Whether your stores have a loyalty program or not, the information you maintain on your customers has value. Discover how your social media pages can grow and create value for your store.

Eric Anderson, Speaker at Supermarket Management Class

Eric Anderson
Principal & Founder

AR Marketing Logo

Digital Marketing and Analytics and Ecommerce

Supermarket Management Class speaker

Sarah Rivers

Director, Digital &
Ecommerce Programs


IGA Logo
Group Activity – Review/ Store Improvement Plan Group Work

Day 5

Topic Speaker

Produce-ing Excellence: Training Associates for Today’s Produce Department

The Produce Department is a determining factor for customers when choosing to shop at a specific store. The success of that department depends not only on featuring the freshest, high quality produce but staffing with well-trained associates. This session will enhance your produce knowledge while providing effective training for the produce department team.

Supermarket Management Class speaker

Joe Himmelheber

Director of Retail Produce Merchandising – Retired
Learning from Colleagues and Faculty
What will I be changing at my store and teaching my people? (Group Work)

Paulo Goelzer, PhD. President at CEO of IGA Institute & Retail Learning Institute, Speaker at International Supermarket Management Class

Paulo Goelzer, Ph.D
President & CEO
IGA Coca-Cola Institute Logo

……………………………

Lunch and Certificate of Completion distribution 12:30 – 1:30 pm. Class Dismissal at 2pm.

Paulo Goelzer, PhD. President at CEO of IGA Institute & Retail Learning Institute, Speaker at International Supermarket Management Class

Paulo Goelzer, Ph.D
President & CEO
IGA Coca-Cola Institute Logo

DEVELOPING RETAIL LEADERSHIP SINCE 2004

ARE YOU READY TO TAKE YOUR CAREER AND YOUR STORE TO THE NEXT LEVEL AT THE SUPERMARKET MANAGEMENT CLASS?

Does your store want to foster a culture that delivers efficiency, great service, and innovation? Then this program is for you! Join industry experts for this unique 5-day class that blends group activities, online courses, and pre and post-class webinars. This is the premier annual learning event for supermarket owners, managers, and supervisors.

Supermarket Management Class - Developing retail leadership since 2004

WHO SHOULD ATTEND?

The Supermarket Management Class is perfect for supermarket owners, regional directors, managers, supervisors and high potentials.

If you are considering a career in food retail or if you are already in the industry, you can benefit from this learning program. The knowledgeable faculty, peer learning, and networking provide a unique multi-level experience.

DEVELOPING RETAIL LEADERSHIP SINCE 2004

ARE YOU READY TO TAKE YOUR CAREER AND YOUR STORE TO THE NEXT LEVEL?

Does your store want to foster a culture that delivers efficiency, great service, and innovation? Then this program is for you! Join industry experts for this unique 5-day class that blends group activities, online courses, and pre and post-class webinars. This is the premier annual learning event for supermarket owners, managers, and supervisors.

WHO SHOULD ATTEND?

Supermarket owners, regional directors, managers, supervisors and high potentials.

If you are considering a career in food retail or if you are already in the industry, you can benefit from this learning program. The knowledgeable faculty, peer learning, and networking provide a unique multi-level experience.

Int'l Supermarket Management Class - West 2019

HOTELS

Hotel Georgia Tech Hampton Inn
Address 244 North Avenue | Atlanta, GA 30313
Phone Ph:404-881-0881 | Fax: 404-881-8831
Discounted Group Rate $149/night + taxes/fees
Taxes and Fees Rates are subject to 16.9% Tax plus $5 Transportation Fee
Form of Payment Credit Card upon arrival
Check in/out Hotel check in time is 3pm and check out time is 12 noon.
Incidentals All incidental charges (telephone/premium/market) must be paid by each individual prior to departure from the hotel.
Cancellation 48 hours prior to day of arrival. Any cancellations made after 11:59pm, 2 days prior to arrival, will result in a charge of One (1) full nights rooms + tax per room cancelled. No credits or refunds.
Amenities Connecting Rooms, Free hot breakfast, Free WiFi, Non-smoking rooms, Digital Key, Fitness center, Pet-friendly rooms, Business center
Group Special Requests Parking Complimentary

Hotel Embassy Suites by Hilton Atlanta at Centennial Olympic Park
Address 267 Marietta Street | Atlanta, GA 30313
Phone 404-223-2300
Discounted Group Rate $189/night + taxes/fees
Form of Payment Credit Card upon arrival
Check in/out Hotel check in time is 4pm and check out time is 12 noon.
Incidentals All incidental charges (telephone/premium/market) must be paid by each individual prior to departure from the hotel.
Cancellation

Cancellation policies may vary depending on the rate and dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.

Amenities Free made-to-order breakfast, Complimentary evening reception, On-site restaurant, Room service, Fitness and recreation, Outdoor pool, Fitness center, Business and work, Business center, Meeting rooms, Guest services, Concierge, Conveniences, Free WiFi, Digital KeyHilton Honors, Connecting Rooms

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HOTELS

Hotel Georgia Tech Hampton Inn
Address 244 North Avenue | Atlanta, GA 30313
Phone Ph:404-881-0881 | Fax: 404-881-8831
Discounted Group Rate $149/night + taxes/fees
Taxes and Fees Rates are subject to 16.9% Tax plus $5 Transportation Fee
Form of Payment Credit Card upon arrival
Check in/out Hotel check in time is 3pm and check out time is 12 noon.
Incidentals All incidental charges (telephone/premium/market) must be paid by each individual prior to departure from the hotel.
Cancellation 48 hours prior to day of arrival. Any cancellations made after 11:59pm, 2 days prior to arrival, will result in a charge of One (1) full nights rooms + tax per room cancelled. No credits or refunds.
Amenities Connecting Rooms, Free hot breakfast, Free WiFi, Non-smoking rooms, Digital Key, Fitness center, Pet-friendly rooms, Business center
Group Special Requests Parking Complimentary

Hotel Embassy Suites by Hilton Atlanta at Centennial Olympic Park
Address 267 Marietta Street | Atlanta, GA 30313
Phone 404-223-2300
Discounted Group Rate $189/night + taxes/fees
Form of Payment Credit Card upon arrival
Check in/out Hotel check in time is 4pm and check out time is 12 noon.
Incidentals All incidental charges (telephone/premium/market) must be paid by each individual prior to departure from the hotel.
Cancellation

Cancellation policies may vary depending on the rate and dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.

Amenities Free made-to-order breakfast, Complimentary evening reception, On-site restaurant, Room service, Fitness and recreation, Outdoor pool, Fitness center, Business and work, Business center, Meeting rooms, Guest services, Concierge, Conveniences, Free WiFi, Digital KeyHilton Honors, Connecting Rooms

See More

WHAT DO CLASS ALUMNI SAY?

“Finance was very eye-opening as it is the heart of any business, pricing was interesting to grow your profits. Social media and digital marketing is important for every company in this generation.”

Jitender Aswani, Supermarket Management Class Attendee, Retail Manager, Graceway Trading Ltd.

“The experience was amazing Coca-Cola provided a beautiful venue and food IGA presented so many amazing speakers and great information.”

Shawn Todd, Supermarket Management Class Attendee, Perishable Assistant Store Director, Zallie Family Markets

“This was a much needed wake-up call/morale booster for me. Seeing that the whole world is changing and dealing with a lot of the some things. It also gave me a sense of pride.”

Jason Scholtka, Supermarket Management Class Attendee, Assistant Store Director, Young's Payless IGA

“The class has been a wonderful experience. The information provided has been very informative and I am taking a lot of knowledge back to my team that will help us grow as a team.”

Peggy Toole, Supermarket Management Class Attendee, Store Manager, Blind Bay Village Grocer

“Everything was amazing! A lot of good information and tools to make our store better for our employees and our customers. Additionally, getting valuable connections.”

Marjorie Lopez, Supermarket Management Class Attendee, Grocery Assistant Manager (Training), Hammer & Wikan

SUPERMARKET MANAGEMENT CLASS FACULTY

Paulo Goelzer, PhD. President at CEO of IGA Institute & Retail Learning Institute, Speaker at International Supermarket Management Class

Paulo Goelzer, Ph.D
President & CEO

IGA Coca-Cola Institute Logo

John Ross, Speaker at Supermarket Management Class

John Ross
President & CEO

IGA Logo

Supermarket Management Class speaker

Todd R. Hale
Principal, Retail Insights Thought Leader

Supermarket Management Class speaker

Dr. Doris Martin
Business Professor at Millikin University
Business Tutor at Georgia Gwinnett College

Russ Greenlaw, Speaker at Supermarket Management Class

Russ Greenlaw
Vice President of Sales

Michael Donkin
President

Supermarket Management Class speaker

John Abbene
President

Bill Alford, Speaker at Supermarket Management Class

Bill Alford
President of ILH Group
Co-Founder & Former CEO

Supermarket Management Class speaker

Kyle Sumner
Principal Solutions Engineer

Supermarket Management Class speaker

Peter Cooke
Director of Programs & Partnerships

Supermarket Management Class speaker

Jim Wisner
Founder

Supermarket Management Class speaker

Doon Wintz
CEO

Supermarket Management Class speaker

Rick Findlay
VP Food Service

Dr. TJ Niño
Director of Learning &
Workforce Development

Ana Velázquez, Learning Solutions Director IGA Institute & Retail Learning Institute, Speaker at International Supermarket Management Class

Ana Velázquez
Learning Solutions Director

IGA Coca-Cola Institute Logo

Robert Graybill, Speaker at Supermarket Management Class

Robert Graybill
President & CEO

Supermarket Management Class speaker

Jon Hauptman
President

Supermarket Management Class speaker

Bob Buonomano
Owner

Eric Anderson, Speaker at Supermarket Management Class

Eric Anderson
Principal & Founder

AR Marketing Logo

Supermarket Management Class speaker

Sarah Rivers
Director, Digital &
Ecommerce Programs


IGA Logo

Supermarket Management Class speaker

Joe Himmelheber
Director of Retail Produce Merchandising
(Retired)

PARTICIPATING COMPANIES’ ALUMNI

  • Archie’s IGA

  • Aron’s Kissena Farms

  • Bidgood’s Wholesale Ltd.

  • Clifton Larson Allen, LLP

  • Colemans

  • Down To Earth

  • Elgin Fresh Market

  • Everyday Supermarket Nigeria Ltd.

  • Food Fresh

  • Gemstone Ultramart Ltd.

  • Golden Harvest Foods, Inc.

  • Golden Miles, Co.

  • Graceway Trading, Ltd.

  • Granite Falls IGA

  • Hammersdale PT

  • Harps Food Stores, Inc.

  • Harvest Market

  • Jack’s Foodtown

  • Lee’s Marketplace

  • Longo Brothers Fruit Markets, Inc.

  • LOTIC Bigem Ltd.

  • Martin’s Super Markets

  • Mega Glatt Market

  • Nam Dae Mun

  • North State Grocery, Inc.

  • Nutrition Smart

  • Overland Cash & Carry

  • Peculiar People’s Ventures

  • Qualities Pik ‘n Pak

  • Real Value IGA Supermarket

  • Riba Smith, S.A.

  • S L Horsford & Co.

  • Schnuck Markets, Inc.

  • Sendik’s Food Markets

  • Shumpert’s IGA

  • Somerset Store t/1 Shoprite

  • Super Global Mart Charlotte

  • Super Save PMB

  • Supermercados Econo

  • Unitrade

  • Universal Supermarket

  • Webster’s Marketplace

  • Young’s Payless IGA #3

  • Zuni Shopping Center, Inc.

PARTICIPATING COUNTRIES

(ALUMNI)

  • Armenia
  • Aruba
  • Australia
  • Bahamas
  • Bahrain
  • Barbados
  • Bermuda
  • Bolivia
  • Botswana
  • Brazil
  • Canada
  • Cayman Islands
  • Chile
  • Colombia
  • Costa Rica
  • Croatia
  • Dominica
  • Dominican Republic
  • Ecuador
  • Fiji
  • Grenada
  • Honduras
  • Hong Kong
  • Jamaica
  • Japan
  • Kenya
  • Myanmar
  • Mexico
  • Nicaragua
  • Nigeria
  • Panama
  • Papua New Guinea
  • Peru
  • Philippines
  • Poland
  • Russia
  • Saint Lucia
  • Singapore
  • South Africa
  • St. Christopher and Nevis
  • St. Vincent and the Grenadines
  • Swaziland
  • Thailand
  • Tortola, BVI
  • Trinidad and Tobago
  • Turks and Caicos Islands
  • United Arab Emirates
  • United States
  • Venezuela

PARTICIPATING COUNTRIES

(ALUMNI)

  • Armenia
  • Aruba
  • Australia
  • Bahamas
  • Bahrain
  • Barbados
  • Bermuda
  • Bolivia
  • Botswana
  • Brazil
  • Canada
  • Cayman Islands
  • Chile
  • Colombia
  • Costa Rica
  • Croatia
  • Dominica
  • Dominican Republic
  • Ecuador
  • Fiji
  • Grenada
  • Honduras
  • Hong Kong
  • Jamaica
  • Japan
  • Kenya
  • Myanmar
  • Mexico
  • Nicaragua
  • Nigeria
  • Panama
  • Papua New Guinea
  • Peru
  • Philippines
  • Poland
  • Russia
  • Saint Lucia
  • Singapore
  • South Africa
  • St. Christopher and Nevis
  • St. Vincent and the Grenadines
  • Swaziland
  • Thailand
  • Tortola, BVI
  • Trinidad and Tobago
  • Turks and Caicos Islands
  • United Arab Emirates
  • United States
  • Venezuela
  • St. Vincent and the Grenadines
  • Swaziland
  • Thailand
  • Tortola, BVI
  • Trinidad and Tobago
  • Turks and Caicos Islands
  • United Arab Emirates
  • United States
  • Venezuela

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