Armando Olleres – Retail Store Manager (CPL Group, Papua New Guinea)
“Very organized and educational.
Excellent & satisfied.”

Anthony Bramble – Retail Operations Manager (Roadtown Wholesale Trading Ltd., Tortola, BVI)
“There was a lot to learn. Great tools for staff & management. Will try to implement many of the programs outlined.”
.

Adegbenga Sun-Basorun – Chairman (Foodco Nigeria Ltd., Nigeria)
“Very impactful and insightful. Training addresses practically all the issues in retail. Very friendly officials. Good demonstration of top-bottom and bottom-top communication.”

Steve Lamb – Grocery Manager (Kress IGA Supermarket, USA)
“Very well put together, staff was outstanding, hope to return in the future!”

Supermarket owners, regional directors, managers, supervisors and high potentials.

If you are considering a career in food retail or if you are already in the industry, you can benefit from this learning program. The knowledgeable faculty, peer learning, and networking provide a unique multi-level experience.

1. Positioning for Retail Success
2. Creating a Great First & Lasting Impression
3. Rejuvenating the Center Store
4. Supermarket Rules
5. Leadership & MBTI Assessment
6. Developing your People
7. Category Management & Signature Items
8. Wine Training & Wine Category
9. Best Practices in Health & Wellness
10. Local = Fresh Best Practices from an Independent Retailer
11. Supermarket Finance
12. Loss Prevention
13. “Demo-Ramas” (Marketing Occasions)
14. Managing the Produce Department
15. Food Service “Experiencing” Best Practices
16. Deli – Cheese Best Practices: Turning a Loss into
    Profit
17. Deli – Grab & Go “Choose-Your-Own” Meat Bar
18. Managing the Bakery Department
19. Meat Department – CAB Perspective
20. Social Media – Best Practices in Advertising &
    Marketing
21. “Great Stores have Great Managers”
22. Sustainability in Grocery Stores

Pre-Class Webinar
Faculty and attendees will meet for the first time online to discuss:

• ISMC blended learning approach
• Online courses assignments and recommendations
• Meet your classmates
• Class logistics
• Q & A

Online Training Program
All attendees will have access to the Retail Learning Institute’s Online Program, which has been specifically developed for the food retail industry. The selection of courses will be tailored to blend and complement the ISMC learning experience. The class faculty will assign some online courses and recommend others.

• RLI Course Catalog (English)
• RLI Course Catalog (Spanish)

Welcome Reception and Registration
Meet the Institute Team, network with your classmates enjoy some refreshments.
Register and pick up class materials.

Class
Four days packed with industry experts, activities and learning experiences targeted to the food retail industry.

• SMC West
  September 15–20th at Louis M. Martini Winery in St. Helena, California, USA
  Sponsored by E&J Gallo
• SMC East
  October 6–10th at Comfort Suites Southington – Cheshire in Cheshire, Connecticut, USA
  Sponsored by Bozzuto’s, Inc.

Networking Dinner
Join classmates and special guests for good food and networking.

Certificate
Students who attend the class will receive a Certificate of Completion.

Cancellation Policy
Should you need to cancel your current registration, we will automatically transfer your registration to the next class. If you choose not to transfer your registration a 75% refund can be issued, if your cancellation notice is received by August 1st. Any transfer request received after August 1st will be subject to a $200 transfer fee. No-shows are liable for the full tuition.

ISMC WEST

• Hotel: Hampton Inn & Suites Napa
• Address: 945 Hartle Ct, Napa, CA 94559, USA
• Reservations: +1 707-255-4000
• Event Name: ISMC (International Supermarket Management Class)
• Rate per night: $209 USD per night plus taxes (15.2%)
  • Prices are guaranteed until August 16, 2019. After that market rate may apply.
  • Reservations require one night deposit with a credit card
  • Note that the class is during high-season in Napa and the rates can go as high as $600/night in the same hotel.
• Check-In time: 3:00 pm
• Check-Out time: 12:00 pm
• Cancellation: the hotel cancellation policy applies.

ISMC EAST

• Hotel: Comfort Suites Southington – Cheshire
• Address: 64 Knotter Drive, Southington, CT, 06489, USA
• Phone: (860) 276-3100
• Fax: (860) 276-3101
• Event Name: ISMC Class or Bozzuto’s Class
• Rate per night: $89 USD per night plus taxes.
  • Prices are guaranteed until September 16, 2019. After that, market rate may apply.
• Check-In time: 3:00 pm
• Check-Out time: 11:00 am
• Cancellation: the hotel cancellation policy applies.