_________ 2021 INT’L SUPERMARKET MANAGEMENT CLASS 2021 REGISTER HERE September 2021 | Kraft Heinz Headquarters, Chicago, IL

AGENDA AT GLANCE FOR 2021

Day 1

Topic Speaker
Welcome from Kraft Heinz Mike Ridenour
Class Registrations & Breakfast Institute Team
Week Overview + Group Introductions Paulo Goelzer, Ph.D
Positioning for Retail Success John Ross
Leadership Essentials Paulo Goelzer, Ph.D
Developing Myself – Self Awareness Paulo Goelzer, Ph.D
Leadership and Store Culture Paulo Goelzer, Ph.D

Day 2

Topic Speaker
“Great Stores have Great Managers” Russ Greenlaw
Best Practices in HR Scott Grove
Category Management & Signature Items Michael Donkin & Jeff Hunter
Loss Prevention Bill Alford
Sustainability in Grocery Stores Peter Cook
Best Practices in Health Wellness – Plant Base Nutrition Kim Kirchherr
E-Commerce Emily Mallahan

Day 3

Topic Speaker
Supermarket Finance Bob Graybill
Social Media – Best Practices in Advertising and Marketing Elizabeth Weddington
Foodservice Trends Chef Rudy Smith & Tracy Machnic
“Experiencing” Best Practices Chef Rudy Smith & Tracy Machnic
Group Photo Institute Team
Store Tour/Assessment — Group Work
Store Improvement Plan Discussion
Paulo Goelzer, Ph.D & Jason King

Day 4

Topic Speaker
Managing the Produce Department Brian Cox
Managing the Bakery Department Bill Smalls
Managing the Meat Department Laura Hinton
Creating a Great First and Lasting Impressions Harold Lloyd
Supermarket Rules Harold Lloyd
Rejuvenating the Center – Store Harold Lloyd
Learning from your colleagues Paulo Goelzer, Ph.D
Reflection Session – Work on your self development plan Paulo Goelzer, Ph.D

Day 5

Topic Speaker
Change Management Paulo Goelzer, Ph.D
Case Study 1 – Rouses | Case Study 2 Ashley Spivey
Store/Department Development Plan Paulo Goelzer, Ph.D

International Supermarket Management Class Logo

INT’L SUPERMARKET MANAGEMENT CLASS 2021

September 2021 | Kraft Heinz Headquarters, Chicago, IL

REGISTER HERE

AGENDA AT GLANCE FOR 2021

Day 1

Topic Speaker
Welcome from Kraft Heinz Mike Ridenour
Class Registrations & Breakfast Institute Team
Week Overview + Group Introductions Paulo Goelzer, Ph.D
Positioning for Retail Success John Ross
Leadership Essentials Paulo Goelzer, Ph.D
Developing Myself – Self Awareness Paulo Goelzer, Ph.D
Leadership and Store Culture Paulo Goelzer, Ph.D

Day 2

Topic Speaker
“Great Stores have Great Managers” Russ Greenlaw
Best Practices in HR Scott Grove
Category Management & Signature Items Michael Donkin & Jeff Hunter
Loss Prevention Bill Alford
Sustainability in Grocery Stores Peter Cook
Best Practices in Health Wellness – Plant Base Nutrition Kim Kirchherr
E-Commerce Emily Mallahan

Day 3

Topic Speaker
Supermarket Finance Bob Graybill
Social Media – Best Practices in Advertising and Marketing Elizabeth Weddington
Foodservice Trends Chef Rudy Smith & Tracy Machnic
“Experiencing” Best Practices Chef Rudy Smith & Tracy Machnic
Group Photo Institute Team
Store Tour/Assessment — Group Work
Store Improvement Plan Discussion
Paulo Goelzer, Ph.D & Jason King

Day 4

Topic Speaker
Managing the Produce Department Brian Cox
Managing the Bakery Department Bill Smalls
Managing the Meat Department Laura Hinton
Creating a Great First and Lasting Impressions Harold Lloyd
Supermarket Rules Harold Lloyd
Rejuvenating the Center – Store Harold Lloyd
Learning from your colleagues Paulo Goelzer, Ph.D
Reflection Session – Work on your self development plan Paulo Goelzer, Ph.D

Day 5

Topic Speaker
Change Management Paulo Goelzer, Ph.D
Case Study 1 – Rouses | Case Study 2 Ashley Spivey
Store/Department Development Plan Paulo Goelzer, Ph.D

SESSIONS

PROGRAMS

CLASS LOCATION

ARE YOU READY TO TAKE YOUR CAREER AND YOUR STORE TO THE NEXT LEVEL?

Does your store want to foster a culture that delivers efficiency, great service, and innovation? Then this program is for you! Join industry experts for this unique 5-day class that blends group activities, online courses, and pre and post-class webinars. This is the premier annual learning event for supermarket owners, managers, and supervisors.

WHAT DO CLASS ALUMNI SAY?

“This class provides you with so many ways to better your
business as well as to better yourself as a person and leader.”

Bruce Gridley, Supermarket Management Class Attendee, Store Manager Trainee, Adams

“Any person who is or wants to be serious about the
industry and management can only gain from this
course and equipment themselves with so many
more tools to succeed.”

Derek Murphy, Supermarket Management Class Attendee, Manager, Trenton Marketplace

“I would recommend it to all my co workers.
The level of content is of the highest standard and
everyone was able to give their input.”

Herbert Terrance, Supermarket Management Class Attendee, Floor Manager, Graceway Trading Ltd.

“The quality and range of information is phenomenal,
something (many things) to learn. Also so great to learn
from peers with global experience.”

Rebecca Stowe, Supermarket Management Class Attendee, General Manager, Coleman

“There are so many things you can learn about our business
and the group setting lets you see and hear successes and
learn from your peers.”

Corey Conrad, Supermarket Management Class Attendee, Manager, Coleman

“I would recommend this class. It brings new ideas and
critical thinking to the forefront. I would do again.”

LJ Hurley, Supermarket Management Class Attendee, Manager, Ridley's Family Market

“I recommend this class! Learned so much in a timely,
fun, and comfortable manner.”

Zach Hubbard, Supermarket Management Class Attendee, Assistant Store Manager, McKay's Market

“Very educational and learning from other stores in
different states and countries was amazing.”

Steve Hasel, Supermarket Management Class Attendee, Assistant Store Manager, McKay's Market

“Very eye opening if you are a new manager like myself.”

Nick Martin, Supermarket Management Class Attendee, Store Manager, Granite Falls

“Industry expertise is hard to find, great to get this many
experts in 4 days!”

Joe Malisani, Supermarket Management Class Attendee, Dairy/Frozen Manager - 3rd Man, Gary and Leo's INC.

WHO SHOULD ATTEND?

Supermarket owners, regional directors, managers, supervisors and high potentials.

If you are considering a career in food retail or if you are already in the industry, you can benefit from this learning program. The knowledgeable faculty, peer learning, and networking provide a unique multi-level experience.

Int'l Supermarket Management Class - West 2019

SUPERMARKET MANAGEMENT CLASS
SELF GUIDED TOURS AT GLANCE

  GROCERY STORES

Examples:
Eataly | Whole Foods | Trader Joe’s | Jewel
|
Mariano’s | Potash

Amazon Go

 INNOVATIVE

Examples:
Amazon Go | Apple | Nike
| Starbucks Reserve Roastery

Nike

 ICONS

Examples:
Macy’s | Neiman Marcus | Nordstrom
| Tiffany & Co. | McDonald’s

Chicago Skyline

CITY TOUR

Explore Tourist Sites

Full details of the Self Guided Tours with your ISMC Registration

SUPERMARKET MANAGEMENT CLASS
SELF GUIDED TOURS AT GLANCE

  GROCERY STORES

Examples:
Eataly | Whole Foods | Trader Joe’s | Jewel
|
Mariano’s | Potash

Amazon Go

 INNOVATIVE

Examples:
Amazon Go | Apple | Nike
| Starbucks Reserve Roastery

Nike

 ICONS

Examples:
Macy’s | Neiman Marcus | Nordstrom
| Tiffany & Co. | McDonald’s

Chicago Skyline

CITY TOUR

Explore Tourist Sites

Full details of the Self Guided Tours with your ISMC Registration

FACULTY

John Ross, Speaker at International Supermarket Management Class


John Ross
President & CEO
IGA, Inc.

 

Robert Graybill, Speaker at International Supermarket Management Class


Robert Graybill
President
FMS

Bill Alford, Speaker at International Supermarket Management Class


Bill Alford
President
International Lighthouse Group, Inc.

Harold Lloyd, Speaker at International Supermarket Management Class


Harold C. Lloyd
President

Harold Lloyd Presents


Scott Grove
Vice President of Human Resources
Bozzuto’s Inc.

Russ Greenlaw, Speaker at International Supermarket Management Class


Russ Greenlaw
Vice President Operations
International Holdings Corporation
(Adam’s Hometown Markets)


Jeffrey (Jeff) Hunter

Sr. V.P. of Merchandising
Alliance Retail Group (ARG)

Peter Cook, Program Manager Grocery Stewardship Certification, Speaker at International Supermarket Management Class


Peter Cooke

Program Manager
Grocery Stewardship Certification

Rudy Smith, Speaker at International Supermarket Management Class


Rudy Smith
Chef, CEC
Unilever

Kim Kirchher


Kim Kirchherr
MS, RD, LDN, CDE, FAND
IGA Health & Wellbeing Advisor

Eric Anderson, Speaker at International Supermarket Management Class


Eric Anderson
Principal & Founder
AR Marketing

Elizabeth Weddington AR AMrketing


Elizabeth Weddington
Director of Social Media Marketing
AR Marketing

Tracy Machnic, National Account Manager Unilever, Speaker at International Supermarket Management Class


Tracey Machnic
National Account Manager
Unilever

Ashley Spivey, Rouses Culinary Trainer Rouses Markets


Ashley Spivey

Dean of Rouses U
Rouses Markets


Brian Cox
Director – Floral & Hardlines

SpartanNash & Caito Foods


Bill Smalls
Vice President, Northeast
Muffin Mam

Ana Velázquez, Learning Solutions Director IGA Institute & Retail Learning Institute, Speaker at International Supermarket Management Class


Ana Velázquez
Learning Solutions Director
IGA Coca-Cola Institute
Retail Learning Institute

Paulo Goelzer, PhD. President at CEO of IGA Institute & Retail Learning Institute, Speaker at International Supermarket Management Class


Paulo Goelzer, Ph.D
President 
IGA Coca-Cola Institute
Retail Learning Institute

PARTICIPATING COMPANIES’ ALUMNI

  • Archie’s IGA

  • Aron’s Kissena Farms

  • Bidgood’s Wholesale Ltd.

  • Clifton Larson Allen, LLP

  • Colemans

  • Down To Earth

  • Elgin Fresh Market

  • Everyday Supermarket Nigeria Ltd.

  • Food Fresh

  • Gemstone Ultramart Ltd.

  • Golden Harvest Foods, Inc.

  • Golden Miles, Co.

  • Graceway Trading, Ltd.

  • Granite Falls IGA

  • Hammersdale PT

  • Harps Food Stores, Inc.

  • Harvest Market

  • Jack’s Foodtown

  • Lee’s Marketplace

  • Longo Brothers Fruit Markets, Inc.

  • LOTIC Bigem Ltd.

  • Martin’s Super Markets

  • Mega Glatt Market

  • Nam Dae Mun

  • North State Grocery, Inc.

  • Nutrition Smart

  • Overland Cash & Carry

  • Peculiar People’s Ventures

  • Qualities Pik ‘n Pak

  • Real Value IGA Supermarket

  • Riba Smith, S.A.

  • S L Horsford & Co.

  • Schnuck Markets, Inc.

  • Sendik’s Food Markets

  • Shumpert’s IGA

  • Somerset Store t/1 Shoprite

  • Super Global Mart Charlotte

  • Super Save PMB

  • Supermercados Econo

  • Unitrade

  • Universal Supermarket

  • Webster’s Marketplace

  • Young’s Payless IGA #3

  • Zuni Shopping Center, Inc.

PARTICIPATING COUNTRIES

(ALUMNI)

  • Armenia
  • Aruba
  • Australia
  • Bahamas
  • Bahrain
  • Barbados
  • Bermuda
  • Bolivia
  • Botswana
  • Brazil
  • Canada
  • Cayman Islands
  • Chile
  • Colombia
  • Costa Rica
  • Croatia
  • Dominica
  • Dominican Republic
  • Ecuador
  • Fiji
  • Grenada
  • Honduras
  • Hong Kong
  • Jamaica
  • Japan
  • Kenya
  • Myanmar
  • Mexico
  • Nicaragua
  • Nigeria
  • Panama
  • Papua New Guinea
  • Peru
  • Philippines
  • Poland
  • Russia
  • Saint Lucia
  • Singapore
  • South Africa
  • St. Christopher and Nevis
  • St. Vincent and the Grenadines
  • Swaziland
  • Thailand
  • Tortola, BVI
  • Trinidad and Tobago
  • Turks and Caicos Islands
  • United Arab Emirates
  • United States
  • Venezuela

PARTICIPATING COUNTRIES

(ALUMNI)

  • Armenia
  • Aruba
  • Australia
  • Bahamas
  • Bahrain
  • Barbados
  • Bermuda
  • Bolivia
  • Botswana
  • Brazil
  • Canada
  • Cayman Islands
  • Chile
  • Colombia
  • Costa Rica
  • Croatia
  • Dominica
  • Dominican Republic
  • Ecuador
  • Fiji
  • Grenada
  • Honduras
  • Hong Kong
  • Jamaica
  • Japan
  • Kenya
  • Myanmar
  • Mexico
  • Nicaragua
  • Nigeria
  • Panama
  • Papua New Guinea
  • Peru
  • Philippines
  • Poland
  • Russia
  • Saint Lucia
  • Singapore
  • South Africa
  • St. Christopher and Nevis
  • St. Vincent and the Grenadines
  • Swaziland
  • Thailand
  • Tortola, BVI
  • Trinidad and Tobago
  • Turks and Caicos Islands
  • United Arab Emirates
  • United States
  • Venezuela