AGENDA AT GLANCE FOR 2024

April 21st, 2024

Store Tour, Registration and Welcome

Day 1

Topic Speaker
Welcome from the Institute and IGA Paulo Goelzer, Ph.D 
Week Overview + Group Introductions Paulo Goelzer, Ph.D
Retail
U.S Retail Landscape: Retail Insights
Todd R. Hale
Retail 
Positioning for Retail Success
John Ross
Self-Development /Myers Briggs
Paulo Goelzer, Ph.D
Group Activity – Review/ Self development plan Group Work

Day 2

Human Resources & People Management

Best practices in hiring and retention strategies for managers. It will focus on how to engage employees for maximum productivity in a diverse and multicultural workplace.

Presenter: Dr. Doris Martin, Educator 

Store Operations

Big Company & Independent Operations: Training, go to market  & “Underdog Success“
Presenter: Russ Greenlaw, Vice President of Sales

Category Management/Signature Items

Understanding the fundamentals of category management from the retailers’ perspective, and delve into what you can (and should) expect from your suppliers, too.

Presenter: Michael Donkin, President

Independent Insights

Presenter: John Abbene, President
BR Data

Loss Prevention

Presenter: Bill Alford, President of ILH Group, Co-Founder & Former CEO
Group Purchasing Organization

Leadership
Leading by Example is Not Optional
Presenter: Paulo Goelzer, PhD., President & CEO
IGA CocaCola Institute, Retail Learning Institute
Group Activity – Review/ Self development plan

Day 3

Topic Speaker

Cybersecurity:

Cybersecurity Essentials for Grocery Store Managers: Protecting Your Business

Kyle Sumner

Principal Solutions Engineer

Sustainability:

$15k in 15 min- Find easy no cost opportunities to maximize profits

With slim profit margins, identifying ways to reduce costs through operational sustainability is becoming an important strategy for being profitable. Find out what common inefficiencies are costing your business and how much you need to increase sales by to cover those easy opportunities to be for efficient and sustainable.

Peter Cooke 
Bakery
 
What’s Now. What’s New. What’s Next.  Driving Success with In-store Bakery.
Jim Wisner
Natural and Organics:

Listening to the Voice of the Natural Consumer

This interactive presentation will focus on insights into the Natural Products Consumer including- who they are, why they matter, where they are headed and how retailers can connect with them and capture a larger share of their shopping cart.

Doon Wintz
Deli
 
How to make your Deli a Destination!
Rick Findlay
Retail Learning
 
5 Reasons to do Training

The training has a direct impact of on your bottom line, employee retention and customer satisfaction. Why do most independents stay away?

Paulo Goelzer, Ph.D
Retail Learning
 
5 Reasons to do Training. Using the LMS/Technology
Ana Velazquez
Group Activities -Store Improvement Plan Group Work

Day 4

Topic Speaker
Finance
Financial Indicators and benchmark: A path to understanding and success
Robert  Graybill
Supermarket Pricing

Pricing for Profitable Growth

Jon Hauptman
Group Photo Institute Team
Meat
Creating a unique shopping experience in your meat department
Bob Buonomano
Monetizing Your Social Media Presence

Whether your stores have a loyalty program or not, the information you maintain on your customers has value. Discover how your social media pages can grow and create value for your store.

Eric Anderson
Digital Marketing and Analytics and Ecommerce
Leigh + Sarah Rivers
Group Activity – Review/ Store Improvement Plan Group Work

Day 5

Topic Speaker
Produce
Produce-ing Excellence: Training Associates for Today’s Produce Department
The Produce Department is a determining factor for customers when choosing to shop at a specific store. The success of that department depends not only on featuring the freshest, high quality produce but staffing with well-trained associates. This session will enhance your produce knowledge while providing effective training for the produce department team.
Joe Himmelheber
Learning from Colleagues and Faculty
What will I be changing at my store and teaching my people? (Group Work)
Paulo Goelzer, Ph.D
Certificate Handouts
Paulo Goelzer, Ph.D

International Supermarket Management Class Logo

INT’L SUPERMARKET MANAGEMENT CLASS

April 22-26th, 2024 | The Coca-Cola Company HQ, Atlanta, GA

Registration, Welcome and Store Tour April 21st, 2024

CLASS REGISTRATION

AGENDA AT GLANCE FOR 2024

Day 1

Topic Speaker
Welcome from the Institute and IGA Paulo Goelzer, Ph.D & John Ross
Class Registrations & Breakfast Institute Team
Week Overview + Group Introductions Paulo Goelzer, Ph.D
Retail
U.S Retail Landscape: Retail Insights
Todd R. Hale
Retail 
Positioning for Retail Success
John Ross
Leadership
Leading by Example is Not Optional
Paulo Goelzer, Ph.D
Day Review Group Discussion Paulo Goelzer, Ph.D

Day 2

Topic Speaker
Human Resources & People Management

Synopsis: Best practices in hiring and retention strategies for managers.
It will focus on how to engage employees for maximum
productivity in a diverse and multicultural workplace.

Dr. Doris Martin
Store Operations Russ Greenlaw
Category Management/Signature Items Elina Brager
Independent Insights John Abbene
Loss Prevention Bill Alford
Advertising
Effective Events & Advertising
Richard J. George, Ph.D
People Development /Myers Briggs Paulo Goelzer, Ph.D
Day Review Group Discussion Paulo Goelzer, Ph.D

Day 3

Topic Speaker
Cyber Security

Kyle Sumner
Principal Solutions Engineer

Sustainability:

$15k in 15 min- Find easy no cost opportunities to maximize profits

Synopsis: With slim profit margins, identifying ways to reduce costs through operational sustainability is becoming an important strategy for being profitable. Find out what common inefficiencies are costing your business and how much you need to increase sales by to cover those easy opportunities to be for efficient and sustainable.

Peter Cooke 
Natural and Organics:

Listening to the Voice of the Natural Consumer

Synopsis: This interactive presentation will focus on insights into the Natural Products Consumer including- who they are, why they matter, where they are headed and how retailers can connect with them and capture a larger share of their shopping cart.

Doon Wintz
Deli Prepared Foods/Foodservice Brian Lindsley
Deli
How to make your Deli a Destination!
Rick Findlay
Retail Learning

5 Reasons to do Training

Synopsis: The training has a direct impact of on your bottom line, employee retention and customer satisfaction. Why do most independents stay away?

Paulo Goelzer, Ph.D
Retrieval & Retention

Using microlearning to improve learning and performance.

Bret Kramer
Day Review Group Discussion Paulo Goelzer, Ph.D

Day 4

Topic Speaker
Finance
Financial Indicators and benchmark: A path to understanding and success
Robert  Graybill
Supermarket Pricing Jon Hauptman
Group Photo Institute Team
Digital Marketing and eCommerce:
Trends and Case Studies
Sarah Rivers
Monetizing Your Social Media Presence

Synopsis: Whether your stores have a loyalty program or not, the information you maintain on your customers has value. Discover how your social media pages can grow and create value for your store.

Eric Anderson
Meat
Creating a unique shopping experience in your meat department
Bob Buonomano
Day Review – Group Discussion Paulo Goelzer, Ph.D

Day 5

Topic Speaker
Bakery
What’s Now. What’s New. What’s Next.
Driving Success with In-store Bakery.
Jim Wisner
Produce
Produce-ing Excellence: Training Associates for Today’s Produce Department
Synopsis: The Produce Department is a determining factor for customers when choosing to shop at a specific store. The success of that department depends not only on featuring the freshest, high quality produce but staffing with well-trained associates. This session will enhance your produce knowledge while providing effective training for the produce department team.
Joe Himmelheber
Learning from Colleagues and Faculty
What will I be changing at my store and teaching my people? (Group Work)
Paulo Goelzer, Ph.D
Certificate Handouts
Paulo Goelzer, Ph.D

ARE YOU READY TO TAKE YOUR CAREER AND YOUR STORE TO THE NEXT LEVEL?

Does your store want to foster a culture that delivers efficiency, great service, and innovation? Then this program is for you! Join industry experts for this unique 5-day class that blends group activities, online courses, and pre and post-class webinars. This is the premier annual learning event for supermarket owners, managers, and supervisors.

Int'l Supermarket Management Class - West 2019

WHO SHOULD ATTEND?

Supermarket owners, regional directors, managers, supervisors and high potentials.

If you are considering a career in food retail or if you are already in the industry, you can benefit from this learning program. The knowledgeable faculty, peer learning, and networking provide a unique multi-level experience.

ARE YOU READY TO TAKE YOUR CAREER AND YOUR STORE TO THE NEXT LEVEL?

Does your store want to foster a culture that delivers efficiency, great service, and innovation? Then this program is for you! Join industry experts for this unique 5-day class that blends group activities, online courses, and pre and post-class webinars. This is the premier annual learning event for supermarket owners, managers, and supervisors.

WHO SHOULD ATTEND?

Supermarket owners, regional directors, managers, supervisors and high potentials.

If you are considering a career in food retail or if you are already in the industry, you can benefit from this learning program. The knowledgeable faculty, peer learning, and networking provide a unique multi-level experience.

Int'l Supermarket Management Class - West 2019

HOTEL

Hotel Georgia Tech Hampton Inn
Address 244 North Avenue | Atlanta, GA 30313
Phone Ph:404-881-0881 | Fax: 404-881-8831
Discounted Group Rate TBD
Taxes and Fees Rates are subject to 16.9% Tax plus $5 Transportation Fee
Form of Payment Credit Card upon arrival
Check in/out Hotel check in time is 3pm and check out time is 12 noon.
Incidentals All incidental charges (telephone/premium/market) must be paid by each individual prior to departure from the hotel.
Cancelation 48 hours prior to day of arrival. Any cancellations made after 11:59pm, 2 days prior to arrival, will result in a charge of One (1) full nights rooms + tax per room cancelled. No credits or refunds.
Amenities Connecting Rooms
Free hot breakfast
Free WiFi
Non-smoking rooms
Digital Key
Fitness center
Pet-friendly rooms
Business center
Group Special Requests Parking Complimentary

WHAT DO CLASS ALUMNI SAY?

“I recommend this class! Learned so much in a timely,
fun, and comfortable manner.”

Zach Hubbard, Supermarket Management Class Attendee, Assistant Store Manager, McKay's Market

“This class provides you with so many ways to better your
business as well as to better yourself as a person and leader.”

Bruce Gridley, Supermarket Management Class Attendee, Store Manager Trainee, Adams

“I would recommend it to all my co workers.
The level of content is of the highest standard and
everyone was able to give their input.”

Herbert Terrance, Supermarket Management Class Attendee, Floor Manager, Graceway Trading Ltd.

“Industry expertise is hard to find, great to get this many
experts in 4 days!”

Joe Malisani, Supermarket Management Class Attendee, Dairy/Frozen Manager - 3rd Man, Gary and Leo's INC.

“Very educational and learning from other stores in
different states and countries was amazing.”

Steve Hasel, Supermarket Management Class Attendee, Assistant Store Manager, McKay's Market

“The quality and range of information is phenomenal,
something (many things) to learn. Also so great to learn
from peers with global experience.”

Rebecca Stowe, Supermarket Management Class Attendee, General Manager, Coleman

“I would recommend this class. It brings new ideas and
critical thinking to the forefront. I would do again.”

LJ Hurley, Supermarket Management Class Attendee, Manager, Ridley's Family Market

“Very eye opening if you are a new manager like myself.”

Nick Martin, Supermarket Management Class Attendee, Store Manager, Granite Falls

“There are so many things you can learn about our business
and the group setting lets you see and hear successes and
learn from your peers.”

Corey Conrad, Supermarket Management Class Attendee, Manager, Coleman

“Any person who is or wants to be serious about the
industry and management can only gain from this
course and equip themselves with so many
more tools to succeed.”

Derek Murphy, Supermarket Management Class Attendee, Manager, Trenton Marketplace

FACULTY

Paulo Goelzer, PhD. President at CEO of IGA Institute & Retail Learning Institute, Speaker at International Supermarket Management Class

Paulo Goelzer, Ph.D
President & CEO

IGA Coca-Cola Institute Logo

John Ross, Speaker at International Supermarket Management Class

John Ross
President & CEO

IGA Logo

Todd R. Hale
Principal, Retail Insights Thought Leader

Dr. Doris Martin
Educator

Russ Greenlaw, Speaker at International Supermarket Management Class

Russ Greenlaw
Vice President of Sales

Michael Donkin
President

John Abbene
President

Bill Alford, Speaker at International Supermarket Management Class

Bill Alford
President of ILH Group
Co-Founder & Former CEO

Kyle Sumner
Principal Solutions Engineer

Peter Cooke
Director of Programs &
Partnerships

Jim Wisner
Founder

Doon Wintz
CEO

Rick Findlay
VP Food Service

Ana Velázquez, Learning Solutions Director IGA Institute & Retail Learning Institute, Speaker at International Supermarket Management Class

Ana Velázquez
Learning Solutions Director

IGA Coca-Cola Institute Logo

Robert Graybill, Speaker at International Supermarket Management Class

Robert Graybill
CEO & President
 

Jon Hauptman
President

Bob Buonomano
Owner

Eric Anderson, Speaker at International Supermarket Management Class

Eric Anderson
Principal & Founder

AR Marketing Logo

Sarah Rivers
Director, Digital &
Ecommerce Programs


IGA Logo

Joe Himmelheber
Director of Retail Produce Merchandising – Retired

Caito Foods Logo

PARTICIPATING COMPANIES’ ALUMNI

  • Archie’s IGA

  • Aron’s Kissena Farms

  • Bidgood’s Wholesale Ltd.

  • Clifton Larson Allen, LLP

  • Colemans

  • Down To Earth

  • Elgin Fresh Market

  • Everyday Supermarket Nigeria Ltd.

  • Food Fresh

  • Gemstone Ultramart Ltd.

  • Golden Harvest Foods, Inc.

  • Golden Miles, Co.

  • Graceway Trading, Ltd.

  • Granite Falls IGA

  • Hammersdale PT

  • Harps Food Stores, Inc.

  • Harvest Market

  • Jack’s Foodtown

  • Lee’s Marketplace

  • Longo Brothers Fruit Markets, Inc.

  • LOTIC Bigem Ltd.

  • Martin’s Super Markets

  • Mega Glatt Market

  • Nam Dae Mun

  • North State Grocery, Inc.

  • Nutrition Smart

  • Overland Cash & Carry

  • Peculiar People’s Ventures

  • Qualities Pik ‘n Pak

  • Real Value IGA Supermarket

  • Riba Smith, S.A.

  • S L Horsford & Co.

  • Schnuck Markets, Inc.

  • Sendik’s Food Markets

  • Shumpert’s IGA

  • Somerset Store t/1 Shoprite

  • Super Global Mart Charlotte

  • Super Save PMB

  • Supermercados Econo

  • Unitrade

  • Universal Supermarket

  • Webster’s Marketplace

  • Young’s Payless IGA #3

  • Zuni Shopping Center, Inc.

PARTICIPATING COUNTRIES

(ALUMNI)

  • Armenia
  • Aruba
  • Australia
  • Bahamas
  • Bahrain
  • Barbados
  • Bermuda
  • Bolivia
  • Botswana
  • Brazil
  • Canada
  • Cayman Islands
  • Chile
  • Colombia
  • Costa Rica
  • Croatia
  • Dominica
  • Dominican Republic
  • Ecuador
  • Fiji
  • Grenada
  • Honduras
  • Hong Kong
  • Jamaica
  • Japan
  • Kenya
  • Myanmar
  • Mexico
  • Nicaragua
  • Nigeria
  • Panama
  • Papua New Guinea
  • Peru
  • Philippines
  • Poland
  • Russia
  • Saint Lucia
  • Singapore
  • South Africa
  • St. Christopher and Nevis
  • St. Vincent and the Grenadines
  • Swaziland
  • Thailand
  • Tortola, BVI
  • Trinidad and Tobago
  • Turks and Caicos Islands
  • United Arab Emirates
  • United States
  • Venezuela

PARTICIPATING COUNTRIES

(ALUMNI)

  • Armenia
  • Aruba
  • Australia
  • Bahamas
  • Bahrain
  • Barbados
  • Bermuda
  • Bolivia
  • Botswana
  • Brazil
  • Canada
  • Cayman Islands
  • Chile
  • Colombia
  • Costa Rica
  • Croatia
  • Dominica
  • Dominican Republic
  • Ecuador
  • Fiji
  • Grenada
  • Honduras
  • Hong Kong
  • Jamaica
  • Japan
  • Kenya
  • Myanmar
  • Mexico
  • Nicaragua
  • Nigeria
  • Panama
  • Papua New Guinea
  • Peru
  • Philippines
  • Poland
  • Russia
  • Saint Lucia
  • Singapore
  • South Africa
  • St. Christopher and Nevis
  • St. Vincent and the Grenadines
  • Swaziland
  • Thailand
  • Tortola, BVI
  • Trinidad and Tobago
  • Turks and Caicos Islands
  • United Arab Emirates
  • United States
  • Venezuela
  • St. Vincent and the Grenadines
  • Swaziland
  • Thailand
  • Tortola, BVI
  • Trinidad and Tobago
  • Turks and Caicos Islands
  • United Arab Emirates
  • United States
  • Venezuela