IGA COCA COLA INSTITUTE
ADVANCING LEADERSHIP AND VOCATIONAL LEARNING
TO SUPPORT THE GROWTH OF PEOPLE, WORKPLACES AND COMMUNITIES.
THE INSTITUTE
IGA Coca Cola Institute is a people development organization supported by The Coca-Cola Company. The Institute has been dedicated to providing a full LMS service dedicated to retailers worldwide. As an educational organization, it serves more than 10,000 businesses with blended training programs that include 180+ industry-specific online courses divided into ten different libraries. The Institute also provides retailers and associations with their own branded online corporate universities and tailored courses.
THE INSTITUTE
IGA Coca Cola Institute is a people development organization supported by The Coca-Cola Company. The Institute has been dedicated to providing a full LMS service dedicated to retailers worldwide. As an educational organization, it serves more than 10,000 businesses with blended training programs that include 180+ industry-specific online courses divided into ten different libraries. The Institute also provides retailers and associations with their own branded online corporate universities and tailored courses.
Institute Case Study: Building Knowledge Sharing Culture to Elevate Customer Service
COURSES
Our libraries are a continually expanding selection of online certification courses specialized in the core aspects
of the supermarket and food retail industry. Our courses are developed in conjunction with industry experts,
affiliate faculty and staff to meet the needs of retailers worldwide.
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INSTITUTE CASE STUDY
Building Knowledge Sharing Culture to Elevate Customer Service
How the IGA Institute launched it’s ‘Way To Care’ Learning Program Across 10,000 Food Retailers Worldwide.
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WHAT MAKES THE INSTITUTE UNIQUE?
ACCESS THE INSTITUTE’S ONLINE TRAINING
CLASSES ON OUR GO.LEARN APP.
ACCESS THE INSTITUTE’S ONLINE TRAINING
CLASSES ON OUR GO.LEARN APP.
Meat 1 – Inspection and Grading
Meat inspection and grading are two distinct programs within the U.S. Department of Agriculture (USDA). Inspection for meat quality is a mandatory program and is paid for by public funds. Meat grading is a voluntary program and identifies quality and carcass yield. It’s important to familiarize yourself with these programs in order to run the meat department successfully and answer customer questions. In this course, you will learn the distinctions and functions of both programs.
Cashier 6 – Checkout Process: Begin the Transaction
During the checkout process, a cashier does much more than simply scan merchandise and process a payment – they interact with the customer. This interaction contributes to the customer’s overall shopping experience, making customer service an important part of your job as a cashier. In this course, you’ll learn how to provide your customer with an exceptional experience at the start of the transaction.
Seafood Sustainability
When customers are searching for sustainable seafood options, they may ask you questions about where the product comes from, how it was raised and the benefits of buying sustainable seafood products. They may also ask about freshness and quality, have ethical concerns and ask about labels. This course will prepare you to explain what seafood sustainability means and to answer your customer’s questions.
Stocking – Proper Lifting
Due to frequent and repetitive lifting, associates like grocery stockers can injure themselves by incorrectly picking up heavy boxes and crates. Lifting improperly is the largest single cause of back pain and injury. In this course, you will learn how to safeguard your work area and how to use proper lifting techniques.
Cashier 3 – Process Payment: Cash & Check
One of the main responsibilities of a cashier is accepting payment for a customer’s order. There are multiple forms of payment, referred to as tender, which are widely accepted. Two of the most common payment types are cash and check. Individually, they each have specific attributes which makes them a popular choice for your customers. Unfortunately, their wide acceptance in food retail also makes them prone to theft and fraud. In this course, you’ll learn the proper way to process cash and check payments, while protecting your store from theft and fraud.
Bakery Clerk 5 – Merchandising
Merchandising is the practice of selecting products that will attract customers, while pricing and promoting items in ways that will encourage sales. In this course you will learn how to familiarize yourself with the varieties of display equipment, packaging and signage. You will learn how products are labeled and stocked.