IGA COCA COLA INSTITUTE
ADVANCING LEADERSHIP AND VOCATIONAL LEARNING
TO SUPPORT THE GROWTH OF PEOPLE, WORKPLACES AND COMMUNITIES.
THE INSTITUTE
IGA Coca Cola Institute is a people development organization supported by The Coca-Cola Company. The Institute has been dedicated to providing a full LMS service dedicated to retailers worldwide. As an educational organization, it serves more than 10,000 businesses with blended training programs that include 180+ industry-specific online courses divided into ten different libraries. The Institute also provides retailers and associations with their own branded online corporate universities and tailored courses.
THE INSTITUTE
IGA Coca Cola Institute is a people development organization supported by The Coca-Cola Company. The Institute has been dedicated to providing a full LMS service dedicated to retailers worldwide. As an educational organization, it serves more than 10,000 businesses with blended training programs that include 180+ industry-specific online courses divided into ten different libraries. The Institute also provides retailers and associations with their own branded online corporate universities and tailored courses.
Institute Case Study: Building Knowledge Sharing Culture to Elevate Customer Service
COURSES
Our libraries are a continually expanding selection of online certification courses specialized in the core aspects
of the supermarket and food retail industry. Our courses are developed in conjunction with industry experts,
affiliate faculty and staff to meet the needs of retailers worldwide.
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INSTITUTE CASE STUDY
Building Knowledge Sharing Culture to Elevate Customer Service
How the IGA Institute launched it’s ‘Way To Care’ Learning Program Across 10,000 Food Retailers Worldwide.
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WHAT MAKES THE INSTITUTE UNIQUE?
Meat – Bandsaw
Bandsaws are ideal for butcher shops, grocery stores, and supermarkets that carry and sell a lot of meat products. The meat bandsaw is a recognized piece of equipment in the meat department of your store. Bandsaws are one of the most dangerous pieces of equipment, so you’ll want to familiarize yourself with this piece of equipment and how to use it safely. In this course, you’ll learn about the meat bandsaw – specifically its parts and the proper way to operate and clean one.
Covid – Conflict Resolution
As newer, more contagious variants of COVID-19 emerge, Americans’ emotions and fears are at new peaks, leading to an increase in public confrontations. With changing store policies, differing political views, and overall frustration of the ongoing pandemic, it’s difficult for many people to be their best right now, especially at the one place they’re all visiting—the grocery store.
Meat – Grinder
The meat grinder is one of the most recognized pieces of equipment in the meat department of your store. As a meat clerk, you may use it throughout your shift to fill customer orders for ground meat. Ground meat is one of the top sold products in the meat department. Therefore, you’ll want to familiarize yourself with this piece of equipment and how to use it safely. In this course, you’ll learn about the meat grinder – specifically its parts and the proper way to operate and clean one.