IGA COCA COLA INSTITUTE
IGA Coca Cola Institute is a people development organization supported by The Coca-Cola Company. The Institute has been dedicated to providing learning resources for food retailers worldwide. As an educational organization, it serves more than 10,000 businesses with blended training programs that include 170+ industry-specific online courses divided into eight different libraries. The Institute also provides retailers and associations with their own branded online corporate universities.
Institute Case Study: Building Knowledge Sharing Culture to Elevate Customer Service
ADVANCING LEADERSHIP AND VOCATIONAL LEARNING TO SUPPORT THE GROWTH OF PEOPLE, WORKPLACES AND COMMUNITIES.
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Deli Clerk 5 – Product Display and Storage
The deli department sells a variety of deli meats and cheeses, as well as pre-made entrees, sides and salads. The products are displayed for sale, and served either hot or cold, as intended, within full and self-service cases. In this course, you’ll learn the proper way to display the products.
Deli Clerk 6 – Opening Procedures
Every morning, you’ll need to complete specific tasks to get the deli department “customer ready”. You’ll begin by making sure the department is well-lit. If the overhead lights are off, turn them on. Next, you’ll focus your attention on the deli case and then any hot or cold food bars. In this course, you’ll learn the procedures for opening the deli case and food bar.
Deli Clerk 7 – Day Procedures
Throughout the day, you’ll need to keep the hot and cold foods within the deli case and food bars, appearing fresh, attractive, and well-stocked. In this course, you’ll learn the daily procedures which will help you maintain those foods, as well as the proper way to fill a customer’s order at the deli case.