IGA COCA COLA INSTITUTE

IGA Coca Cola Institute is a people development organization supported by The Coca-Cola Company. The Institute has been dedicated to providing learning resources for food retailers worldwide. As an educational organization, it serves more than 10,000 businesses with blended training programs that include 170+ industry-specific online courses divided into eight different libraries. The Institute also provides retailers and associations with their own branded online corporate universities.

Institute Case Study: Building Knowledge Sharing Culture to Elevate Customer Service

ADVANCING LEADERSHIP AND VOCATIONAL LEARNING TO SUPPORT THE GROWTH OF PEOPLE, WORKPLACES AND COMMUNITIES.

https://retaillearning.net

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NEW COURSES

Cashier 2 – Shift Procedures

As a cashier, there are specific procedures you’ll complete before, during and after your shift. Opening procedures are often determined by the status of your checkstand. During your shift, you’ll perform procedures to maintain your checkstand. And, finally, when your shift is over, you’ll perform the appropriate procedures for closing your checkstand, or keeping it open.

It’s important to be familiar with all of these procedures, so you can provide an exceptional customer experience from the beginning of your shift, through the end of it.

Cashier 1 –  Job Overview

As an integral part of the supermarket team, cashiers must know the proper procedure for a wide range of situations and subjects. They operate the checkout system and its components, identify products, handle money and payments, prevent shrink, bag orders and maintain the front end.

As a cashier, it is vital that you develop your skills and knowledge in all of these areas in order to enhance your store’s image, contribute to daily operations and better serve your customers.

Deli Clerk 4 – Prepared Foods

More and more customers are interested in quick and easy meal solutions. The prepared foods sections of your grocery store offers ready-to-eat foods, which have already been prepared. These foods are often purchased, pre-made, from a supplier or third-party vendor. In some instances, the food is made fresh in the store. In this course, you’ll learn about each source and the advantages offered by each one.