IGA COCA COLA INSTITUTE
ADVANCING LEADERSHIP AND VOCATIONAL LEARNING
TO SUPPORT THE GROWTH OF PEOPLE, WORKPLACES AND COMMUNITIES.
THE INSTITUTE
IGA Coca Cola Institute is a people development organization supported by The Coca-Cola Company. The Institute has been dedicated to providing a full LMS service dedicated to retailers worldwide. As an educational organization, it serves more than 10,000 businesses with blended training programs that include 180+ industry-specific online courses divided into ten different libraries. The Institute also provides retailers and associations with their own branded online corporate universities and tailored courses.
THE INSTITUTE
IGA Coca Cola Institute is a people development organization supported by The Coca-Cola Company. The Institute has been dedicated to providing a full LMS service dedicated to retailers worldwide. As an educational organization, it serves more than 10,000 businesses with blended training programs that include 180+ industry-specific online courses divided into ten different libraries. The Institute also provides retailers and associations with their own branded online corporate universities and tailored courses.
Institute Case Study: Building Knowledge Sharing Culture to Elevate Customer Service
COURSES
Our libraries are a continually expanding selection of online certification courses specialized in the core aspects
of the supermarket and food retail industry. Our courses are developed in conjunction with industry experts,
affiliate faculty and staff to meet the needs of retailers worldwide.
Click here to download our Go.Learn App Sign Up for an Online Training Demo
INSTITUTE CASE STUDY
Building Knowledge Sharing Culture to Elevate Customer Service
How the IGA Institute launched it’s ‘Way To Care’ Learning Program Across 10,000 Food Retailers Worldwide.
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WHAT MAKES THE INSTITUTE UNIQUE?
ACCESS THE INSTITUTE’S ONLINE TRAINING
CLASSES ON OUR GO.LEARN APP.
ACCESS THE INSTITUTE’S ONLINE TRAINING
CLASSES ON OUR GO.LEARN APP.
Cashier 4 – Process Payment: Payment Cards
Payment cards are one of the most common payment types accepted by retailers. Although payment cards look similar from one to the next, the technology used to transfer payment data may vary. Since payment cards are a popular choice for your customers, you’ll need to be familiar with these differences. In this course, you’ll learn the proper way to process payment cards and any accompanying errors.
Cashier 3 – Process Payment: Cash & Check
One of the main responsibilities of a cashier is accepting payment for a customer’s order. There are multiple forms of payment, referred to as tender, which are widely accepted. Two of the most common payment types are cash and check. Individually, they each have specific attributes which makes them a popular choice for your customers. Unfortunately, their wide acceptance in food retail also makes them prone to theft and fraud. In this course, you’ll learn the proper way to process cash and check payments, while protecting your store from theft and fraud.
Bakery Clerk 5 – Merchandising
Merchandising is the practice of selecting products that will attract customers, while pricing and promoting items in ways that will encourage sales. In this course you will learn how to familiarize yourself with the varieties of display equipment, packaging and signage. You will learn how products are labeled and stocked.
Bakery Clerk 4 – Product Knowledge
One of the most important responsibilities you have as a bakery clerk is understanding the products in your department. Product knowledge helps you to maintain product freshness, ensure quality and extend the shelf life of items. When customers come to you with questions about items such as cakes, pies, bread, and rolls, you will be able to provide them with well-informed answers. In this course, you will learn about bakery products, shelf life, storage and preparation suggestions.
Cashier 3 – Process Payment: Cash & Check
One of the main responsibilities of a cashier is accepting payment for a customer’s order. There are multiple forms of payment, referred to as tender, which are widely accepted. Two of the most common payment types are cash and check. Individually, they each have specific attributes which makes them a popular choice for your customers. Unfortunately, their wide acceptance in food retail also makes them prone to theft and fraud. In this course, you’ll learn the proper way to process cash and check payments, while protecting your store from theft and fraud.
Bakery Clerk 5 – Merchandising
Merchandising is the practice of selecting products that will attract customers, while pricing and promoting items in ways that will encourage sales. In this course you will learn how to familiarize yourself with the varieties of display equipment, packaging and signage. You will learn how products are labeled and stocked.
Bakery Clerk 4 – Product Knowledge
One of the most important responsibilities you have as a bakery clerk is understanding the products in your department. Product knowledge helps you to maintain product freshness, ensure quality and extend the shelf life of items. When customers come to you with questions about items such as cakes, pies, bread, and rolls, you will be able to provide them with well-informed answers. In this course, you will learn about bakery products, shelf life, storage and preparation suggestions.
Bakery Clerk 3 – Bakery Science
Baking is a science that involves intricate chemical processes that are part of baking just about everything. Ingredients used in baking go through chemical changes to create final products. As a bakery clerk, you should be familiar with production processes and functions of various ingredients. Knowing the basics of bakery science ensures items are baked to the highest possible quality.