ADVANCING LEADERSHIP AND VOCATIONAL LEARNING TO SUPPORT THE GROWTH OF PEOPLE, WORKPLACES AND COMMUNITIES.
IGA COCA COLA INSTITUTE
IGA Coca Cola Institute is a people development organization supported by The Coca-Cola Company. The Institute has been dedicated to providing learning resources for food retailers worldwide. As an educational organization, it serves more than 10,000 businesses with blended training programs that include 160+ industry-specific online courses divided into eight different libraries. The Institute also provides retailers and associations with their own branded online corporate universities.
Institute Case Study: Building Knowledge Sharing Culture to Elevate Customer Service
WHAT MAKES THE INSTITUTE UNIQUE?
Deli Clerk 1 – Food Slicer
The food slicer is one of the most recognized pieces of equipment in the deli department. Not surprising, as deli clerks use it throughout their shift to fill customer orders. However, to use any piece of equipment safely, you must familiarize yourself with it and how to use it. In this course, you’ll learn about a food slicer — specifically its components and the proper way to operate and clean one.
Deli Clerk 2 – Equipment
In the deli department, you will use many different types of equipment to prep, cook and hold prepared foods. Some of this equipment is easy to use, while some may require special attention. Always follow your store’s policy when handling and operating equipment. In this course, you’ll learn about commonly used equipment and the purpose it serves within the deli department.
Deli Clerk 3 – Display Cases
Display cases, located within your store’s deli area, showcase a wide array of cold or hot products. Cases may be either full-service, requiring the assistance of a trained associate to fill a customer’s order, or self-service, allowing the customer to pick and choose from the products available. In this course, you’ll learn about full and self-service cases, and how they keep displayed food safe for consumption.