IGA COCA COLA INSTITUTE
ADVANCING LEADERSHIP AND VOCATIONAL LEARNING
TO SUPPORT THE GROWTH OF PEOPLE, WORKPLACES AND COMMUNITIES.
THE INSTITUTE
IGA Coca Cola Institute is a people development organization supported by The Coca-Cola Company. The Institute has been dedicated to providing a full LMS service dedicated to retailers worldwide. As an educational organization, it serves more than 10,000 businesses with blended training programs that include 180+ industry-specific online courses divided into ten different libraries. The Institute also provides retailers and associations with their own branded online corporate universities and tailored courses.
THE INSTITUTE
IGA Coca Cola Institute is a people development organization supported by The Coca-Cola Company. The Institute has been dedicated to providing a full LMS service dedicated to retailers worldwide. As an educational organization, it serves more than 10,000 businesses with blended training programs that include 180+ industry-specific online courses divided into ten different libraries. The Institute also provides retailers and associations with their own branded online corporate universities and tailored courses.
Institute Case Study: Building Knowledge Sharing Culture to Elevate Customer Service
COURSES
Our libraries are a continually expanding selection of online certification courses specialized in the core aspects
of the supermarket and food retail industry. Our courses are developed in conjunction with industry experts,
affiliate faculty and staff to meet the needs of retailers worldwide.
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INSTITUTE CASE STUDY
Building Knowledge Sharing Culture to Elevate Customer Service
How the IGA Institute launched it’s ‘Way To Care’ Learning Program Across 10,000 Food Retailers Worldwide.
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WHAT MAKES THE INSTITUTE UNIQUE?
ACCESS THE INSTITUTE’S ONLINE TRAINING
CLASSES ON OUR GO.LEARN APP.
ACCESS THE INSTITUTE’S ONLINE TRAINING
CLASSES ON OUR GO.LEARN APP.
Cashier 8 – Checkout Process: Follow Alcohol and Tobacco Laws
Most likely, your store sells a large variety of products, including alcohol and tobacco. However, unlike most other products, there are specific federal, state and local laws which apply to the sale of alcohol and tobacco. As a cashier, you should be aware of the restrictions and any consequences which may occur, if you fail to comply with them. In this course, you’ll learn how the law and your store’s policies impact the sale of liquor and tobacco at your store, and what you can do to ensure you’re following them correctly.
Cashier 7 – Checkout Process: Add Items to the Transaction
Delivering a seamless checkout process is an important part of your job as a cashier. A large part of this experience comes from how efficiently you can ring up your customer’s items. Most likely, their order is made up of a variety of foods from fresh fruit and vegetables, packaged products and specially marked items. In this course, you’ll learn the specific procedures for adding these different types of items to their transaction.
Meat 1 – Inspection and Grading
Meat inspection and grading are two distinct programs within the U.S. Department of Agriculture (USDA). Inspection for meat quality is a mandatory program and is paid for by public funds. Meat grading is a voluntary program and identifies quality and carcass yield. It’s important to familiarize yourself with these programs in order to run the meat department successfully and answer customer questions. In this course, you will learn the distinctions and functions of both programs.
Stocking – Proper Lifting
Due to frequent and repetitive lifting, associates like grocery stockers can injure themselves by incorrectly picking up heavy boxes and crates. Lifting improperly is the largest single cause of back pain and injury. In this course, you will learn how to safeguard your work area and how to use proper lifting techniques.
Cashier 3 – Process Payment: Cash & Check
One of the main responsibilities of a cashier is accepting payment for a customer’s order. There are multiple forms of payment, referred to as tender, which are widely accepted. Two of the most common payment types are cash and check. Individually, they each have specific attributes which makes them a popular choice for your customers. Unfortunately, their wide acceptance in food retail also makes them prone to theft and fraud. In this course, you’ll learn the proper way to process cash and check payments, while protecting your store from theft and fraud.
Bakery Clerk 5 – Merchandising
Merchandising is the practice of selecting products that will attract customers, while pricing and promoting items in ways that will encourage sales. In this course you will learn how to familiarize yourself with the varieties of display equipment, packaging and signage. You will learn how products are labeled and stocked.